Privacy Policy for
AGL Brickwork Limited

Introduction

At AGL Brickwork Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, https://www.aglbrickwork.co.uk, or engage with our brickwork and construction services. Our website is hosted on the Wix.com platform, which acts as a data processor under our instructions. As the data controller, we are responsible for your personal information.

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This policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). If you have any questions about this policy or our data practices, please contact us using the details in the “Contact Us” section below.

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Information We Collect

We collect the following types of information when you interact with our website or services:

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• Personal Information You Provide: Information you voluntarily submit, such as your name, address, email address, phone number, or payment details, when you make enquiries, book services, or complete transactions.

• Automatically Collected Information: Data collected through our website, including your IP address, browser type, operating system, login details, and session information (e.g., page response times, visit duration, pages visited).

• Payment Information: Details processed securely through our payment gateways, such as credit card information, which adhere to the Payment Card Industry Data Security Standard (PCI-DSS).

• Form and Communication Data: Information you provide through contact or enquiry forms on our website (e.g., names, email addresses, or messages) and data from email communications with clients or prospects (e.g., email addresses, correspondence content).

How We Collect Information

We collect your information through the following methods:

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• Direct Interactions: When you submit information via forms, enquiries, or transactions on our website.

• Automated Technologies: Through software tools that track session information, such as IP addresses and website usage patterns, to improve our services.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyse website performance, as described in the ‘Cookies and Tracking Technologies’ section below.

• Third-Party Services: Data may be collected through Wix.com’s platform or “Google Analytics for website analytics.

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Why We Collect Information

We collect and use your personal information for the following purposes:

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• To Provide and Operate Our Services: To process your enquiries, bookings, or transactions and deliver our brickwork and construction services.

• To Communicate with You: To respond to your enquiries, provide customer support, and send updates about our services (e.g., project updates, appointment confirmations).

• To Improve Our Website and Services: To analyse website usage and performance, enabling us to enhance user experience and optimise our offerings through aggregated analytics.

• To Comply with Legal Obligations: To meet requirements under applicable laws, such as tax reporting or data protection regulations.

• For Marketing Purposes: To send promotional offers or newsletters about our services to prospects and clients, with your explicit consent. You may opt out of marketing communications at any time (see the “Your Rights” section below).

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We retain your information only for as long as necessary to fulfil these purposes or as required by law.

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Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device that help us:

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• Ensure the website functions properly (e.g., maintaining your session).

• Analyse website traffic and performance through tools like Google Analytics.

• Deliver personalised content or advertisements, e.g., “Show you relevant ads based on your interests.”

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Types of Cookies We Use:

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• Essential Cookies: Necessary for the website to function, such as enabling form submissions.

• Analytics Cookies: Help us understand how visitors interact with our site by collecting anonymised data [e.g., via Google Analytics].

• Marketing Cookies: Used to optimise user experience and track visitor behaviour for targeted advertising.

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You can manage your cookie preferences through your browser settings or our cookie consent banner, which allows you to accept or decline non-essential cookies. Disabling cookies may affect your experience on our website.

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We display a cookie consent banner to obtain your consent for non-essential cookies in compliance with UK GDPR.

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Sharing Your Information

We may share your personal information in the following circumstances:

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• With Wix.com, Our Hosting Provider: As our website is hosted on the Wix platform, your data may be stored and processed through Wix.com’s secure servers and applications. Wix.com acts as a data processor under our instructions and in compliance with this policy.

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and business, such as payment processors like Stripe or PayPal, analytics providers like Google Analytics, or email service providers. These providers are contractually obligated to protect your data and only process it for specified purposes.

• For Legal Reasons: We may disclose your information if required by law, such as to comply with a court order, respond to a legal request, or protect our rights, property, or safety.

• Other Third Parties: We may share your email with our marketing platform to send promotional offers, with your consent.

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We ensure that any third party we share your data with adheres to strict data protection standards, such as UK GDPR requirements.

Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

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• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, where permitted by law.

• Restriction: Request that we restrict the processing of your information in certain circumstances.

• Objection: Object to the processing of your information for specific purposes, such as marketing. You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

• Data Portability: Request that we provide your information in a structured, commonly used format.

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To exercise these rights, please contact us at alfie.lovelock@aglbrickwork.co.uk or by mail at 70 East Hill, Dartford, Kent, England, DA1 1RZ, United Kingdom. We will respond to your request in accordance with UK GDPR and other applicable laws. You may also lodge a complaint with a supervisory authority, such as the UK Information Commissioner’s Office (ICO), if you believe your rights have been violated.

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Data Security

We take the security of your personal information seriously. Your data is stored on secure servers behind a firewall, managed by Wix.com, and our payment gateways comply with PCI-DSS standards. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

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Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

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Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it. If you believe we have collected data from a child, please contact us immediately.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised. If we make material changes, we will notify you via our website. We encourage you to review this policy periodically.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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Email: alfie.lovelock@aglbrickwork.co.uk
Mail: AGL Brickwork, 70 East Hill, Dartford, Kent, England, DA1 1RZ,

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We are committed to addressing your enquiries promptly and in accordance with applicable laws.

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